Refund policy

30-day returns

You may request a return within 30 days of delivery. Items must be unworn, unwashed, and unused, with original tags attached and in their original condition. Please keep your order confirmation as proof of purchase.

How to start a return

Email hello@pollyannaclothing.com with your order number and the item you would like to return. We will provide instructions and the correct return address. Please do not send items to the fulfillment address on your package without contacting us first.

For a size, fit, or change-of-mind return, you are responsible for return shipping. Original shipping charges are not refundable unless required by law. We recommend using a tracked return service. We do not charge a restocking fee.

Damaged, defective, or incorrect items

Please inspect your order upon delivery and contact us promptly if an item is damaged, defective, or incorrect. Include your order number, a description of the issue, and clear photos. Report these issues within 30 days of delivery so we can review them with our fulfillment partner. We will arrange an appropriate replacement or refund for an eligible claim and cover any required return shipping for a confirmed defect or fulfillment error.

Refunds and exchanges

After we receive and inspect your return, we will email you with the outcome. Approved refunds are issued to your original payment method; your bank or payment provider may need additional time to post the credit. For a different size or color, contact us to arrange the return and place a new order.

Order changes

Our pieces are made to order. Contact us immediately if you need to change or cancel an order. We cannot guarantee changes once production has started.

This policy does not limit consumer rights or remedies that cannot be excluded under applicable law.