Shipping policy

Made to order

Each Pollyanna piece is produced after you order. Please allow approximately one week for production before shipment. Production time is separate from shipping transit time and may vary during busy periods.

Shipping rates and delivery

Available shipping destinations, methods, and charges are shown at checkout before you pay. Transit time depends on the destination and shipping method. Delivery estimates are estimates, not guarantees.

Orders may arrive in separate packages when items are produced or shipped from different locations. We will send tracking information when your order ships.

Your delivery address

Please check your address before completing checkout. If you notice an error, contact hello@pollyannaclothing.com immediately. Address changes may not be possible after production or fulfillment begins.

International deliveries

Where international delivery is available, customs clearance may add time. Duties, import taxes, or carrier charges may apply and are the recipient’s responsibility unless collected at checkout or otherwise required by law.

Need help?

If tracking stops updating, a parcel is missing, or an item arrives damaged, contact us with your order number so we can help investigate. Please see our return and refund policy for return requests.